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Return Policy

Here at Veloria Life Hub we pride ourselves on outstanding customer service. We want you to feel safe when you have ordered from us; hence, you can return a product to us no matter where in the world you live provided that it is within 30 days of the order date. The only stipulation is that the product must have all original packaging, accessories intact and be returned in the manufacturers original packaging. Following these instructions means that we can exchange your goods or give you a full refund for the item(s) purchased. Failure to comply with this policy will result in 10% being deducted from any refund that is processed following a return.

If you request a product exchange then you will have to pay for the return postage. The only exception to this is if there was a mistake with the order on our part when first sent.

If you have any queries or concerns regarding our returns policy then please feel free to contact us via e-mail with your questions.

ARE THERE ANY EXCEPTIONS TO THE ABOVE?

Custom-made, customized, cut-to-size wallpaper and clearance final-sale items cannot be returned.

Wallpaper cut according to your requested measurements is produced exclusively for you and may not be returned under any circumstances.

How do I return a product?

Please ensure all goods are unused, original packaging and accessories are complete. Please enclose a small note letting us know if you require a refund or an exchange.

If there is a fault with your product it must be returned to us within 5 working days with all of the inner and outer packaging. For international customers, faulty products must be returned within 10 working days after delivery.

Customers are responsible for any customs charges incurred on returned parcels. Please clearly mark return parcels as “GOODS FOR RETURN ONLY” to avoid unexpected customs fees.

If you need any further assistance please contact:
service@velorialifehub.com

Thank You
Veloria Life Hub Team